DELIVERY INFORMATION - PLEASE READ BEFORE ORDERING IMPORTANT

If you are outside of our 50 mile radius (CW1) we ship our bulk bags Nationally using a pallet network. Small packages under 30kgs are delivered door to door with tracking.

It is purely at the discretion of the delivery driver if he can assist with the movement of the logs but we can not guarantee this we are better to be honest and upfront with you before you place your order. Logs are very heavy and we have no control over the size of the vehicle used to deliver your order, usually it is an 18 ton curtain sided vehicle with a tail-lift if delivered outside our 50 mile radius. We try to ensure your order is delivered on your chosen day and this happens 99% of the time but occasionally there are circumstances outside of our control which may delay your order (weather, road closures,  accidents etc)

The delivery drivers WILL NOT unpack your delivery & take away the pallet, it is a KERBSIDE DELIVERY only when using our pallet network service.

Please ensure you provide a valid telephone number when ordering this allows both us and our partners to contact you should we have any queries with your delivery and to keep you up to date every step of the way. 

We do not dispatch logs without confirming delivery instructions as logs are very heavy and difficult to move if left in the wrong place or if access is difficult. We also recommend someone be at the property to accept delivery to ensure all runs smoothly although this is not essential. 
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The vehicle delivering your logs will normally be a curtain sided lorry equipped with a tail lift. The driver will drop your load with the aid of the tail lift and then with a pallet truck move the logs to within reason wherever you require but common sense prevails as to where the driver can gain access and the accessibility of the property.

Please note that certain deliveries are made on a pallet as that is the only way they can be transported and the driver can not unload the goods and take the pallet away. The pallet is your responsibility to dispose of, we apologise if this is inconvenient but this is the only way heavy goods can be transported.
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If a delivery is refused or has to be re-delivered there will be a re-delivery charge to be paid. If there is a failed delivery and the order has to be returned to us the cost of any delivery surcharges paid and delivery back to us will be deducted from your refund.
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Should anything go wrong with your delivery, please contact us straight away by e-mail to orders@woodstockuk.com or by phone on 01270 482224 and we’ll our best to provide a solution to the problem that is to your satisfaction. We want to ensure the service you receive from us is first class and friendly and we are always here to help.